TYPE OF INFORMATION WE COLLECT
We collect information about you and your company as well as, where relevant, about the end user customers of your business, as you use, access or interact with our Site and the onTrack Services. Such information may be gathered directly by us or through the services of third parties. Different ways that we collect and use your information include:
Account and Personal Information
We collect information about you, your company and where relevant, about the end user customers of your business, as you or your company register(s) for an account, whether it is a trial account or full services account, and when you (or your company) create or modify your profile, or otherwise use, access or interact with the onTrack Services. Such information may include for example contact information such as name, email address, mailing address and telephone number, billing information such as credit card details and billing address, profile information such as username, profile photo and job title and preferences information such as notification and marketing preferences. In some cases another user (such as a system administrator) may create an account on your behalf and may provide your information, including personal information (typically when your company requests that you use the onTrack Services). You or the other user (a system administrator or other relevant party) may also give us permission to access your information from other services. For example, your information with us may be linked to your account with Google, Microsoft Office 365 or other third party account, which may allow us to obtain information from such accounts (like your basic profile or contacts or calendar scheduling).
Getting Device Type
When you register or use our mobile application (the “App”), we collect device type and UUID, a unique identifier generated within the App, and store this information in log files. We use this information to provide you with the most up to date application and features, or to advertise or promote products and services to you.
Web Logs and Data Analytics
Invitations and Referrals to onTrack
If you choose to invite a party to use the Site or the onTrack Services by completing an online or hard copy form, you will need to provide the name and email address of such party. onTrack stores this information to track the results of the invitation referrals.
Cookie Data and Compliance
Using Public Forums
Our Site may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used for any purpose by others who access them. We are not responsible for the personally identifiable or other information you choose to submit in these areas. To request removal of your personal information from our blogs or community forums, contact us at [email protected] in some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Information From Other Sources
We also obtain information from third parties and combine that with information we collect through our Site and the onTrack Services. For example, we may have access to certain information from a third party social media or authentication service if you interact with our Site or use the onTrack Services through the service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third party social media or authentication service is in accordance with the authorization procedures determined by that service.
Use of Disclosure of Information
We use and disclose your information for the primary purpose for which you have provided the information and overall to provide the onTrack Services. Such primary purpose may include for example:
To facilitate scheduling, manage your account, responding to your inquiries or providing other customer services and support, or with respect to your end user customers;
To alert you about relevant payment information including for example past, current and upcoming charges, presenting billing history and performing internal finance processes;
To understand and improve the onTrack Services by researching and analyzing your use of, or interest in, the onTrack Services or other products, services or content offered by others;
To communicate with you by means, for example, of service and administrative emails to ensure the onTrack Services are working effectively;
Subject to your opt-out preferences, to communicate with you regarding new potential product or services features, or other news about us or on topics we think would be of interest to you. In addition to the use and disclosure of information outlined above, we also use and disclose information for purposes ancillary and consequential to the primary purpose of collection. To this end we may also use the services of agents, service providers or contractors. Such third party service providers may include for example parties that provide website development, crash reporting and related services, application development, hosting, maintenance, back-up, storage, virtual (or cloud computing) infrastructure, payment processing, analysis, marketing, SMS and other alerting services, providing customer support, account administration and other services. We may share or transfer your information, including your personal information, in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, divestiture or dissolution of all or a portion of our business, including for purposes of investor presentations and general information. In the event of an insolvency, bankruptcy or receivership, personal information may also be transferred as a business asset.
Collecting and Protecting Security Information
We use appropriate security measures to help protect the security of your personal data both online and offline, including by means of using encryption technology. These measures vary based on the sensitivity of the information that we collect, process and store and the current state of technology. We retain the personal data we collect for so long as reasonably necessary to fulfill the purposes for which the data was collected, to perform our contractual and legal obligations and for any applicable statute of limitations periods for the purposes of bringing or defending claims. Please note however that no website or internet transmission is completely secure. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted over the internet. Any information you transmit to onTrack you do at your own risk and onTrack cannot accept any liability for any loss or damage suffered by you as a result of any unauthorized access to or disclosure of information supplied by you. We recommend that you take steps to protect against unauthorized access to your device and account. In furtherance of the foregoing, among other measures, we recommend that you use unique numbers, letters and special characters in any passwords you create and not disclose your passwords to anyone. If your password to your account with us has been compromised for any reason, you should immediately notify onTrack and change your password.
Validation of Personal Information
We take reasonable steps to ensure that the information we collect is accurate and up to date at the time of collection. In order to keep your personal information accurate and up to date with respect to your account with us, you can log in to review and update your account information, including contact and billing information, via your account settings page. In other circumstances outside of any account, or otherwise as needed in order to change or update the accuracy of our records, please contact us and we will take reasonable steps to amend the information.
Access to Personal Information
You may request access to, changes or deletions of, personal information that we hold about you by contacting us at [email protected] Please note that even if you request that we delete data we have collected from you, we may still retain data collected from you in an aggregated or anonymized form that does not identify you. We will also not delete your data if we are legally required to retain it. You may also ask us what we do with your personal data, or request restrictions on the processing of such information and can revoke your consent at any time. In addition, you may at any time lodge a complaint or ask for the deletion or transfer of your personal data.
GENERAL DATA PROTECTION REGULATION
For our customers, prospective customers and other relevant parties located in Pakistan, onTrack is committed to compliance with Pakistan’s Data Protection Regulation. We will not collect, store or process any personal data other than in the context of a legitimate interest for the operation of our business, including the provision of the onTrack Services.